If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue. To perform a clean boot on the computer refer to the article How to perform a clean boot in Windows. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting. Some of the Startup programs will not load after performing a clean boot on the computer. Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. I would suggest you to refer the steps mentioned in the article Troubleshoot blue screen errors.Īs you are receiving the error when trying to play a game, I would suggest you to perform a clean boot on the computer and check if that issue persists. To share the files Navigate to C:\Windows\Minidump, upload the files to OneDrive Which version of Windows operating system am I running?Īs you are receiving a Blue Screen error, I would suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. Which build version of Windows 10 is installed on the computer? Refer What is the make and model of the computer?Ĥ. Are you aware of any changes made to the computer prior to this issue?ģ. What is the Blue Screen error that you receive?Ģ. I’ll certainly assist you with the issue.ġ. I understand that you receive Blue Screen when trying to play Genish Impact on your computer. Thank you for writing to Microsoft Community Forums. Genshin Impact is making my PC blue screen ! Please please please help i need solution to fix this
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